How to Return Your equipment: A Simple Guide

Need to return your modem to Frontier Communications? Whether you're moving, upgrading, or closing your account, returning your equipment promptly can help you avoid extra fees. Here's a simple guide to ensure a smooth and efficient return process.

Understanding the Return Policy

Before starting, check Frontier Communications' modem return policy. Usually, you need to return the equipment within a specific period after canceling your service to avoid charges. Refer to your contract or the Frontier website for details.

Preparing Your Modem for Return

1. Gather All Equipment: Collect the modem, power cord, and any other items provided by Frontier Communications.

2. Secure Your Personal Information: Reset your modem to factory settings to protect your data. Check your modem's manual or the Frontier support site for instructions.

Steps to Return Your Modem

1. Obtain Return Materials and Labels:

- Contact customer service or visit the Frontier website to request pre-paid return packaging.

- Get a tracking number and keep it as proof of return.

2. Package Your Modem:

- Use the original box if possible, or any suitable packaging to avoid damage during shipment.

- Include all components received with your modem to prevent charges for missing items.

3. Ship Your Modem:

- Drop off the package at a post office or a designated shipping carrier associated with Frontier Communications.

- Alternatively, you might be able to leave the equipment at a local Frontier store or a partnered return location. Check with Frontier for options.

Avoiding Common Pitfalls

- Don’t Delay: Return the modem quickly after canceling your service to avoid charges.

- Record Keeping: Save your receipt and tracking number until you confirm Frontier received your modem.

- Confirm Receipt: Follow up with customer service if you don’t get a return confirmation within a few weeks.

Closing Your Account Responsibly

Returning your modem promptly is the final step in closing your account responsibly. By following this guide, you can avoid any potential fees related to the modem.

If you have questions or concerns, Frontier's customer support is ready to help with further instructions and support.

A Final Tip: Before returning your modem, check for any new deals or specials that might make you reconsider keeping Frontier Communications as your service provider.

Returning your modem can be hassle-free with these steps, ensuring a smooth transition away from your current service. Thank you for choosing Frontier Communications, and we hope to serve you again in the future!