Undelivered Items Compensation Policy

Purpose:
Frontier Communications appreciates the trust that customers place in us to deliver products and services in a timely manner. This policy outlines our commitment to resolving issues related to items that have been ordered but not delivered to our customers.

Policy Statement:
If a customer does not receive an item they have ordered through Frontier Communications, we will take the necessary steps to investigate, rectify, and where appropriate, compensate the customer for the inconvenience.

Eligibility:
- All customers who have ordered and paid for products through Frontier Communications, and have not received their items as per the estimated delivery time, are eligible under this policy.

General Procedures:
1. **Notification:** Customers must notify Frontier Communications of non-delivered items within 48 hours of the expected delivery date provided at the time of purchase.
2. **Investigation:** Upon notification, Frontier Communications will conduct a thorough investigation with our shipping partners to determine the cause of the non-delivery.
3. **Resolution:** If the investigation concludes that the item was lost, undelivered, or misrouted due to an error by Frontier Communications or our partners, we will proceed with the compensation process.

Compensation:
- **Reshipment of Item:** If the original item is still available, Frontier Communications will reship the product to the customer at no additional cost.
- **Substitute Item:** In cases where the original item is no longer available, a substitute item of equal or greater value may be offered with the consent of the customer.
- **Refund:** If neither the original nor a substitute item can be provided, Frontier Communications will issue a full refund of the purchase price, including any delivery charges.
- **Credit:** Alternatively, if the customer prefers, a credit for the value of the lost item plus an additional 10% may be applied to the customer's Frontier Communications account for use on future purchases.

Terms and Conditions:
- Proof of purchase and confirmation of non-delivery must be presented by the customer.
- Items marked as "delivered" by the courier or shipping service, but disputed by the customer, will undergo a separate investigation process, which may include confirmation checks with the courier and, if necessary, a police report.
- The compensation options outlined above may not apply to items lost or undelivered due to incorrect delivery information supplied by the customer or due to customer’s failure to collect the item on time.

Limitations:
- Frontier Communications will not be liable for delays in delivery caused by unforeseen events or circumstances beyond our control, such as extreme weather conditions, natural disasters, or transport strikes.
- Requests for compensation for non-delivered items made more than 7 days after the expected delivery date may not be honored, unless valid extenuating circumstances are provided.

Policy Review:
- This policy will be reviewed regularly and is subject to change based on customer feedback and the ever-evolving nature of our delivery operations.

Claim Support:
- Customers who need to notify Frontier Communications about undelivered items or require further information regarding this policy should contact Frontier Communications customer service for assistance.

Frontier Communications is devoted to ensuring that all customer orders are fulfilled correctly and efficiently. In the event of any deviation, we commit to providing prompt and fair compensation as outlined in this policy.