Moving? Take your service with you!

Service Address Change Policy:

Moving made easy! Rocket offers a simple and clear process for changing your service address. Whether you're relocating your home or business, this policy ensures your Rocket services seamlessly transition to your new address.

Policy Statement:

Rocket is committed to helping our customers move their telecommunications services to a new address within our service area, subject to availability and local regulations.

1. Eligibility for Address Change:

• This policy is for all current Rocket customers wanting to transfer their services to a new location.
• Service transfer depends on the availability of the same or similar services at the new address.

1. Notification Requirements:

• Let us know at least 30 days before your move date to ensure smooth preparation and service availability.
• Notifications can be made through customer service channels, including phone, online account management, or in-person at a local Rocket office.

1. Service Review and Availability Check:

• Once notified of an address change, Rocket will review service availability at the new location.
• A customer service representative will discuss available options if current services can't be replicated at the new address.

1. Transfer and Installation Appointment:

• We'll schedule a service transfer and installation appointment at the new address based on your preference and technician availability.
• An installation fee may apply, which will be communicated before scheduling.

1. Early Termination Fees and Contracts:

• If you're under a service contract, moving won't result in early termination fees as long as the service is transferred and the account remains in good standing.
• Contract terms may be renegotiated based on available services at the new location.

1. Account and Billing Adjustments:

• Your account will be updated with the new address and installation details.
• Billing will be prorated to account for disconnection at the old location and activation at the new address.

1. Equipment Returns and Installation:

• We may require some equipment to be returned or moved to the new location. Instructions will be provided based on the service setup.
• All equipment must be professionally installed by a Rocket technician to ensure proper setup and functionality.

1. Cancellations:

• If you choose to cancel your service instead of transferring it, standard cancellation policies apply.

1. Review and Amendment:

• This policy may be reviewed and amended by Rocket to meet operational and regulatory requirements.

1. Support and Inquiries:

• Contact Rocket customer service for help with service address changes or more information about this policy.

Rocket is here to support your flexibility needs by providing a straightforward process for service address changes. We value your business and strive to ensure continuous service during your move. If you're planning to relocate, please contact us to arrange your service transfer.