Cancellation Policy

What You Need to Know About Cancelling Your Rocket Service

Whether you're moving, switching providers, or cutting costs, cancelling your Rocket service can be a breeze with a bit of planning. To ensure everything goes smoothly and you avoid any surprise fees, here’s a handy guide to help you out.

Understanding the Terms of Cancellation

Take a look at your contract before cancelling. Rocket might have conditions like early termination fees if you're still under contract. These fees can be significant, so it's good to know what costs might come up.

1. Check Your Contract Details

Review your service agreement to see if there are specific rules about cancelling. Some contracts have a minimum service period, and cancelling early might lead to extra charges.

2. Contact Customer Service

Reach out to Rocket’s customer service. They can guide you through the process and let you know about any final bills or additional steps. Be prepared for retention offers and decide beforehand if you’re open to them.

3. Return Equipment

Rocket usually requires the return of rented or leased equipment like modems and routers. Follow their instructions to return these items on time to avoid fees.

4. Pay Outstanding Balances

Make sure all balances with Rocket are paid. Ask about any final bills or prorated charges to keep your account current.

5. Request a Cancellation Confirmation

Get a confirmation number or email to verify your service has been cancelled. Keep this handy for any future disputes or issues.

6. Be Aware of the Cancellation Process Timeline

Service disconnection might not be immediate. Knowing the timeline helps avoid surprises, especially when coordinating with a new provider.

7. Final Invoices or Refunds

Depending on your billing cycle and prepayments, you might get a final invoice or refund. Clarify this with customer service.

Potential Impact on Bundled Services

If your Rocket service is part of a bundle, cancelling one part might affect the pricing or availability of the remaining services.

Avoiding Unexpected Fees

Discuss any potential fees related to equipment return or outstanding service time with customer service to avoid extra costs.

9. Consider Alternative Options

If cost or service issues are driving your decision, ask if there are alternative packages that might better suit your needs.

10. Keep Records Of Your Communications

Document your interactions with Rocket, including who you talked to, the date and time, and what was discussed. This can be important if there are any misunderstandings later.

Cancelling your Rocket service can be simple if you're informed and prepared. Communicate clearly with Rocket representatives and keep records of your discussions and transactions. With careful planning and understanding of your contract, you can minimize hassle or expense.