Payment Extension Policy

1. Purpose This Payment Extension Policy is here to help Rocket Co. customers who need a bit more time to make their payments. It ensures everyone gets fair and consistent treatment while keeping our company's finances in check.

2. Scope This policy is for all Rocket Co. customers with active accounts and outstanding balances, covering payments for products, services, and subscriptions.

3. Eligibility Criteria To qualify for a payment extension, customers need to:

• Have an active account with Rocket Co.
• Have a good track record of timely payments, unless there are special circumstances.
• Provide a valid reason for needing the extension.
• Follow the outlined procedure to submit the request.

4. Payment Extension Terms

• Extensions can be up to 30 days from the original due date.
• Only one extension per billing cycle is allowed.
• Interest or late fees may apply based on the customer’s agreement terms.

5. Request Procedure To request an extension, customers should: a. Contact Rocket Co. customer service by phone or email at least 5 business days before the original due date. b. Submit a Payment Extension Request Form, available on the Rocket Co. website or through customer service. c. Provide required information, including:

• Account number
• Original payment due date
• Requested extension date
• Reason for the extension
• Contact information d. Wait for confirmation. Rocket Co. will review and respond within 2 business days.

6. Approval Process

• Rocket Co. can approve or deny requests based on eligibility criteria and internal review.
• Factors include payment history, account status, and reason for the request.
• Customers will be notified of the decision via email or phone.

7. Obligations of the Customer Once granted, the customer agrees to:

• Meet the new due date.
• Pay any accrued interest or late fees.
• Contact Rocket Co. if unable to meet the new deadline.

8. Consequences of Non-Compliance Non-compliance may result in:

• Account marked delinquent.
• Suspension or termination of services.
• Additional late fees or interest.
• Potential impact on credit reporting.
• Ineligibility for future extensions.

9. Contact Information For inquiries or extension requests, contact Rocket Co. customer service at:

• Phone: [Customer Service Phone Number]
• Email: [Customer Service Email]
• Website: [Customer Service Portal]

10. Policy Review and Amendments Rocket Co. can review and amend this policy anytime. Changes will be communicated through official channels.

11. Effective Date This policy is effective as of [Effective Date] and remains in effect until further notice.

12. Approval This policy has been approved by Rocket Co. management.

Rocket Co. Management