Property damage is something no homeowner or tenant wants to deal with, especially when it involves essential services like telecommunications. If Rocket causes damage to your property during installation or maintenance, you have options for reimbursement, such as receiving a credit or a check. Here’s what you need to know.
Understanding the Claims Process
Rocket takes responsibility for any damage caused by our technicians. We aim to resolve such issues quickly and fairly to ensure your satisfaction.
Reporting the Damage
Report the damage to Rocket as soon as possible to expedite the investigation and resolution process.
Document Everything
Take clear photos and document details like the date, time, and technician involved. This will support your claim.
Rocket's Assessment
Rocket will assess the damage, often involving a visit from a claims adjuster or representative. Sometimes, a third-party service may be used for an unbiased assessment.
Resolving the Claim
If Rocket is at fault, we will compensate for repair costs, either through a service credit or a check.
Claiming Your Compensation
Compensation is usually sent as a check to your billing address, but can also be credited to your account if preferred.
Timeframes for Resolution
We aim to resolve claims quickly, but complex cases may take longer. We will keep you informed throughout the process.
Avoiding Future Damages
Rocket continuously improves our processes to prevent property damage. Our technicians are extensively trained to ensure high standards and care for your property.
If you need to make a claim, Rocket is here to support you. We are committed to resolving your issue and ensuring your satisfaction.
Rocket prioritizes your peace of mind. If your property is damaged due to our services, trust that we will address it seriously. That’s our promise to you.
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